Terms of Service

You are responsible for the accuracy of the information you provide, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorised use.

Your use of our services is subject to our Acceptable Use Policy, which forms part of these terms. In summary: do not send unsolicited or deceptive messages, do not sell prohibited goods, and do not interfere with our systems or those of our providers.

Some of our products and services operate on third-party platforms, including QuickBooks Online. Your use of those is also subject to the relevant platform's own terms and policies. We are not responsible for changes those platforms make to their terms, availability, pricing or approval decisions.

Where we are engaged for bookkeeping work, we import and organise transactions, identify duplicates and misposted entries, reconcile books against bank statements, tidy the chart of accounts, and produce financial reports from your accounting software.

This is not tax advice, tax filing, or payroll compliance. We are not a licensed accountancy practice, and nothing we produce substitutes for advice from a qualified accountant or tax adviser in your jurisdiction. Where work touches a judgement requiring a qualified professional, we will say so rather than guess on your behalf.

What you are responsible for: the accuracy of the statements, receipts and answers you give us — some facts, such as whether a purchase was business or personal, exist only with you — and, together with your accountant, the final state of your books. We deliver a record of every change and the reason for it so that it can be checked.

What we are responsible for: doing the work carefully, saying plainly when something is uncertain rather than guessing, never altering your books without your approval of the specific change, and keeping a reversible record of everything we do.

Reconciliation is completed by us, manually, in the QuickBooks interface, because QuickBooks Online provides no programmatic means of closing one — a platform limitation that applies to any provider, however their service is described. It remains part of the work we deliver; it is not returned to you to finish.

An AI service is used to help phrase questions about uncategorised transactions and to suggest which of your own accounts may apply. It does not decide how anything is categorised. What is sent to it is set out in our Privacy Policy. If you would rather it were not used on your data, say so.

You retain ownership of the data and content you upload. You grant us the limited licence needed to host, process and transmit it in order to provide the service. You are responsible for having the rights and consents necessary for us to process it, including consent from the end customers you message.

Our software, brand, and the materials on this website remain our property or that of our licensors. Nothing in these terms transfers ownership of them to you. Where we deliver custom development work, ownership of the deliverables is set out in the applicable order.

Paid plans and service engagements are billed as set out in the applicable order or proposal. Fees are exclusive of taxes unless stated otherwise. Third-party charges, including messaging charges levied by platform providers, are passed through where applicable. Cancellation and refunds are governed by our Refund & Cancellation Policy.

We work to keep our services available and secure, but they are provided without warranty of uninterrupted or error-free operation except where an agreed service level says otherwise. Planned maintenance will be notified where practical.

To the extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees paid by you for the service in the twelve months preceding the claim. Nothing here limits liability that cannot lawfully be limited.

You agree to indemnify us against claims arising from your breach of these terms or the Acceptable Use Policy, from content you upload, or from your messaging of end customers without a lawful basis.

Either party may terminate as set out in the applicable order. We may suspend access where use breaches these terms or creates risk to our systems, our other customers, or a platform we depend on. On termination you may export your data for a reasonable period.

We may update these terms as our services change. Material changes will be notified to account holders by email before they take effect, and continued use after that date constitutes acceptance.

These terms are governed by the laws of India, and the courts at Bangalore have exclusive jurisdiction over any dispute arising from them.